"Satisfaction with social-networking powerhouse Facebook has slumped, according to the latest survey from the American Customer Satisfaction Index
-- hitting a new record-low score in the social media category that placed it among the five lowest-scoring companies of the more than 230 surveyed.
The main reason? User complaints about changes to Facebook’s user interface, according to the survey, most recently the introduction of the Timeline feature.
Meanwhile, Google’s social networking entry hit the survey for the first time, with a surprisingly strong score. Google+ earned a 78 our of 100, compared with Facebook’s 61. According to the report, The strong showing for Google+ is a result of an absence of traditional advertising and what is seen as a superior mobile product."
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